How to update the resolution field via the API

[David Whitlock]

I am using a new workflow that has been in use for several months now. The issue I am encountering is that I did not add a post function to update the resolution to Done once the issue was transitioned to Done. I currently have hundreds of issues that are done with an Unresolved (empty) resolution. I was trying to do a Bulk change operation to update the resolution field for these issues but see that the operation does not support this. I checked using my API script to update the issues but I am getting this error:

Error Code 400::{"errorMessages":[],"errors":{"resolution":"Field 'resolution' cannot be set. It is not on the appropriate screen, or unknown."}}

This is the payload I am putting to the endpoint:

{"fields":{"resolution":{"value":"Done"}}}

Thanks in advance

[Nic Brough -Adaptavist-]

The API respects the settings you have for a project and issue type.

As you have got your edit screen correctly configured (meaning it does not contain the resolution), the API is doing exactly what it should do - not changing a field that is not editable.

First, fix the workflow - add that "set resolution" post-function, or add the resolution to the "close" transition screens.

Second, fix the broken issues:

• Book a low-use time that you can do this (you don't want your people editing issues during the fix)
• Add the resolution field to the edit screen
• Search for "resolution is empty and status is closed/done/ended etc"
• Bulk edit the issues returned, setting the resolution
• Remove the resolution field from the edit screen