How to update ticket links via Jira importer plugin

[Li Huang]

Hi,

Is there a way to update ticket links via Jira Importers Plugin?

It seems there is no description about how to do it at https://confluence.atlassian.com/adminjiraserver078/importing-data-from-csv-947189128.html.

[Petter Gonçalves]

Hello Li Huang,

I hope you are having a nice day.

Yes, you can update existing issues of JIRA using CSV import. You only need to map the existing issue-key column when importing the issue.

In fact, the easiest way to update issues using CSV would be by:

- Exporting your issues to CSV - So you have a template of your issue fields:

Issue-key, Summary, Status, Assignee

ABC-123, test summary, open, Petter

- Performing the changes you want in the CSV file, but keeping the same issue-key

- Import the CSV back to your JIRA Instance with the new updates:

Issue-key, Summary, Status, Assignee

ABC-123, changed summary, In progress, Petter

Let me know if this information helps.

[Li Huang]

Thanks Petterson. If links are already imported, how can the links be removed and updated with new links via CSV import? I tried the approach you mentioned above, but it did not help.