How to use the Resolution Field properly?

[Seema]

How to use the Resolution Field properly?

Hi. I just took over as Project Manager for an agile project using the Software Simplified Workflow. Before I took over, the client added the Resolution field to the Issue Creation Form. Now, when creating a new issue, it’s require to set the Resolution field to a value, but that makes no sense, since there is no resolution when the issue is first created. How do we change the field configuration so that it’s not required to have a value?

Also, the Resolution field does not appear in the New Jira Issue View. How do I get it to appear?

[John Funk · Accepted solution]

Hi Seema,

You will need to remove the Resolution field from the Create screen.

But you will probably need to be a Jira Administrator to be able to do that.

[Seema]

Hi @John Funk 

As you can see, I have removed(unchecked) the resolution field while creating a new story/issue.

Once i complete creating a new story by clicking the "create" button,  Automatically resolution field pops us as an error as shown below.

Even though i tried removing the Resolution field from the Create screen,  why does the resolution field still pop up? Any suggestions?

[John Funk]

Check the Field Configurations file for that project. It probably has the Resolution field as required. Change it to optional and you should be good. 

[Seema]

Hi @John Funk 

I Checked the Field Configurations file for that project. please find the below screen shot.



I don't see the optional button, can i try the hide option?

[Seema]

Hi @John Funk 

I tried the hide option from the "filed configuration" page, It worked.
Now i don't see resolution field pop up as an error while creating a new story/issue.

Thanks for your support.

[John Funk]

Yes, sorry - meant to tell you to do the Hide on that field since it is a System field. 

Glad it is working for you.  :-)

Can you click on the Accept Answer button above to close this one out?

Thanks!

[Seema]

@John Funk 
Done.