How we can use the Jira as change management process

[rajani]

How to use Jira as change management process for the agile projects

[Joe Pitt]

I've done it. You want to create a separate project and issue type. I used a select list of 'change type' with Software and hardware on one with 'change impact' with minor, medium, major, and emergency. The workflow would have at least, Open, In Review, Approved, Scheduled, and Done. 

Here is how I handled approvals

You want several groups to approve an issue before proceeding. It requires a bit of work on the workflow, but simple stuff.  I use project roles for user permissions.

Create a select list for each area with N/A, Yes, and No options

Create a transition from the status where you want them to approve for each group with the condition of only users in 'that' project role can execute it and the related select list must be empty. Each group will only see their transition and it isn't set. Have the transition go back to the initial status.

 As each group completes the goes through their transition to approve or deny the transitions will disappear.

Now you need to decide how to proceed if there is a No selected by any group. I usually open a transition to a status of something like Rework Needed, or More Information Needed. and then go through the approving status again. If all options are Yes of N/A I make a transition to the next status available.