I Can't add outlook MS 365 to jira, why?

[Tony Montana]

Hi!

I Can't add outlook MS 365 to jira, why?

2022-01-17 13:27:29,243 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa Getting session
2022-01-17 13:27:29,243 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa Debug messages from JavaMail session initialization will not appear in this log. These messages are sent to standard out.
2022-01-17 13:27:29,249 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa Session providers: [[javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Oracle], javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Oracle], javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Oracle], javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Oracle], javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Oracle], javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Oracle]]]
2022-01-17 13:27:29,250 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa Session addressMap: [{rfc822=smtp}]
2022-01-17 13:27:29,253 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG: getProvider() returning javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Oracle]
2022-01-17 13:27:29,253 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG IMAPS: mail.imap.fetchsize: 16384
2022-01-17 13:27:29,253 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG IMAPS: mail.imap.ignorebodystructuresize: false
2022-01-17 13:27:29,254 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG IMAPS: mail.imap.statuscachetimeout: 1000
2022-01-17 13:27:29,254 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG IMAPS: mail.imap.appendbuffersize: -1
2022-01-17 13:27:29,254 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG IMAPS: mail.imap.minidletime: 10
2022-01-17 13:27:29,254 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG IMAPS: closeFoldersOnStoreFailure
2022-01-17 13:27:29,254 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG IMAPS: trying to connect to host "outlook.office.com", port 993, isSSL true
2022-01-17 13:27:29,646 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa * OK The Microsoft Exchange IMAP4 service is ready. [QQBTADgAUABSADAANABDAEEAMAAwADkAOAAuAGUAdQByAHAAcgBkADAANAAuAHAAcgBvAGQALgBvAHUAdABsAG8AbwBrAC4AYwBvAG0A]
2022-01-17 13:27:29,646 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa A0 CAPABILITY
2022-01-17 13:27:29,710 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa * CAPABILITY IMAP4 IMAP4rev1 AUTH=PLAIN AUTH=XOAUTH2 SASL-IR UIDPLUS MOVE ID UNSELECT CHILDREN IDLE NAMESPACE LITERAL+
2022-01-17 13:27:29,710 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa A0 OK CAPABILITY completed.
2022-01-17 13:27:29,710 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG IMAPS: AUTH: PLAIN
2022-01-17 13:27:29,710 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG IMAPS: AUTH: XOAUTH2
2022-01-17 13:27:29,710 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG IMAPS: protocolConnect login, host=outlook.office.com, user=user@domain.net, password=<non-null>
2022-01-17 13:27:29,711 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG IMAPS: AUTHENTICATE PLAIN command trace suppressed
2022-01-17 13:27:29,994 DEBUG [Office 365] https-jsse-nio-8443-exec-8 bochkovsky 807x966332x2 t4mwbj 192.168.116.67 /secure/admin/VerifyPopServerConnection!update.jspa DEBUG IMAPS: AUTHENTICATE PLAIN command result: A1 NO AUTHENTICATE failed.

AuthenticationFailedException: AUTHENTICATE failed. 

outlook.office365.com

993 port

Maybe need add something to setenv.sh for support TLS mail?

[achoudhary]

@Tony Montana : Can you tell the setting you did, i'm getting similar error.

Thanks

[Brant Schroeder]

@Tony Montana I believe this will help you https://confluence.atlassian.com/jirakb/jira-server-throws-authenticationfailedexception-when-configuring-imap-account-785323323.html

[Tony Montana]

Thank you, bro, But no. Problem was in office365 mail settings. MS is a trash.

[Jennifer Durkee]

@Tony Montana What did you have to change in the office365 mail settings?  I'm having a similar issue.