Jira Server 8.2.4 -- getting error after logging in. Indexing is not working

[Tuan Tong]

We're getting an error (details below) after logging into Jira.  Indexing is also not working.  All the tabs (Dashboards, Projects, etc) are showing blanks when click on them.  Any help is really appreciated.

Details

1. • Exception: Syntax error
   • Resource: http://jira02:8080/s/460f9455f47666d3c3b4bea7879499b3-CDN/h7u8x4/802003/35e2f83cf7492bd577ecc05d90d8492c/2f04eb347923aa0423fccf98280aaf21/_/download/contextbatch/js/gh-manage-boards,jira.general,jira.global,atl.general,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-US&whisper-enabled=true
   • Line: 8387
   • Column: 37
2. • Exception: 'Calendar' is undefined
   • Resource: http://jira02:8080/s/d41d8cd98f00b204e9800998ecf8427e-CDN/h7u8x4/802003/35e2f83cf7492bd577ecc05d90d8492c/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js
   • Line: 15
   • Column: 1
3. • Exception: No jira/moment
   • Resource: http://jira02:8080/s/d3c2c73ebfbadd5eb78fd3428908aac4-CDN/h7u8x4/802003/35e2f83cf7492bd577ecc05d90d8492c/2215ce00ef54a85f6638f0246e6582bf/_/download/contextbatch/js/_super/batch.js?locale=en-US
   • Line: 6
   • Column: 977
4. • Exception: Unable to get property 'ManageBoardsController' of undefined or null reference
   • Resource: http://jira02:8080/secure/ManageRapidViews.jspa
   • Line: 189
   • Column: 17

we're also getting this error when try to index.  The error details are very long so I only copied a portion of it here.

Technical details

Log's referral number: 44f257c1-20dd-4050-a237-453ebd03be4f

Cause

Referer URL: http://jira02:8080/secure/admin/IndexAdmin.jspa

com.google.template.soy.tofu.SoyTofuException: When evaluating "'IndexReIndex!reindex.jspa?atl_token=' + $atlToken + '&indexingStrategy=' + $indexingStrategy": Attempted to coerce undefined value into a string.

com.google.template.soy.tofu.SoyTofuException: When evaluating "'IndexReIndex!reindex.jspa?atl_token=' + $atlToken + '&indexingStrategy=' + $indexingStrategy": Attempted to coerce undefined value into a string.
at JIRA.Templates.Admin.Index.buttonContainer(confirm-reindex.soy:64) [?:?]
at JIRA.Templates.Admin.Index.confirmReindex(Unknown Source) [?:?]
at com.google.template.soy.tofu.internal.BaseTofu.renderMainHelper(BaseTofu.java:369) [?:?]
at com.google.template.soy.tofu.internal.BaseTofu.renderMain(BaseTofu.java:322) [?:?]
at com.google.template.soy.tofu.internal.BaseTofu.access$100(BaseTofu.java:66) [?:?]
at com.google.template.soy.tofu.internal.BaseTofu$RendererImpl.render(BaseTofu.java:476) [?:?]
at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:154) [?:?]
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:45) [?:?]
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:39) [?:?]
at com.atlassian.jira.web.dispatcher.JiraSoyViewDispatcher.render(JiraSoyViewDispatcher.java:48) [classes/:?]
at com.atlassian.jira.web.dispatcher.JiraSoyViewDispatcher.dispatch(JiraSoyViewDispatcher.java:38) [classes/:?]
at com.atlassian.jira.web.dispatcher.JiraWebworkViewDispatcher.dispatchViaSoyView(JiraWebworkViewDispatcher.java:120) [classes/:?]
at com.atlassian.jira.web.dispatcher.JiraWebworkViewDispatcher.dispatchView(JiraWebworkViewDispatcher.java:54) [classes/:?]
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:178) [classes/:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742) [servlet-api.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) [catalina.jar:8.5.40]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.40]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.40]
at org.apache.catalina.core.ApplicationFilterChain

[samikallio]

I had the same problem, and the culprit was a plugin. So maybe you could enter Jira to safe mode, and then see if you can reindex? Maybe that way you can get a clue of the plugin causing the problem, you have same issue I had.

[Logan Hawkes]

I am also seeing this behavior on Jira Server v8.2.3 on Windows with MSSQL.