I am an admin and it says my account was deactivated, and I have no way to activate it.

[Lauren Raimondi]

I'm an admin and unable to get in. I think I accidentally created a new account even though the email is the same and I shouldn't have been allowed to do that. However it says the URL from my old account still exists so I can't even properly create a new account. I don't have a SEN or EN number since I can't get into the account to create a ticket. We have a developer beginning in 2 days and really need this resolved asap. Please let me know what to do to reactivate. Thank you!

[Andy Heinzer]

Hi @Lauren Raimondi 

I took a closer look at your account.  Your user account is not a site-admin of the only site you are currently a member of.  However it looks like you requested to reactivated Jira Cloud on this site over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2852067

Did this resolve the problem here?  Just checking.

Thanks

Andy

[Lauren Raimondi]

Hi Andy, yes they were able to reactive it for me, thanks

[Jehan Bhathena]

Hi @Lauren Raimondi ,

I've tagged Atlassian Escalation in this thread, they should be able to help you out in this situation.

[Lauren Raimondi]

Thanks so much, we got it fixed!

[Jehan Bhathena]

Glad to know it worked

@Lauren Raimondi please can you mark the thread as Accepted that fixed your issue.

This Will help the other community members identify this as Answered

[Zoey Wang]

Hi @Lauren Raimondi 

Ask your billing contact to reach out to Atlassian for reactivation if you are the only org administrator.