I am being charged for Jira access though my account has only 1 user

[Partha Das]

I created my Atlassian account and I started using Jira and Confluence with "Free tier". However, after about 7 days I have received an email from Atlassian asking me to insert payment details so that I can continue to use the software and when I added my credit card details, I was prompted that I would be charged since 4 April 2022 on a monthly basis. 

Is this a bug? Or a misleading promotion Or am I missing something here?

Appreciate your help and thank you in advance.

[Pramodh M · Accepted solution]

Hi @Partha Das 

Welcome to the Community!!

As you can see although the user tier is 10 and your user total count is 1

You are on Jira Premium Plan which is making the Atlassian Team bill your Site

You need to change the Subscription to Free

Here's a screenshot of how to do that

Navigate to Billing Page from Cog Icon

Navigate to Manage Subscriptions page

Change the plan to free tier

Thanks,
Pramodh

[Partha Das]

Thank you Pramodh, your solution worked. Though I was asked to enter the credit card number, the billed amount changed to $0