This happens occasionally with Zephyr Scale and usually resolves itself after a short time.
If there is a problem with the service you will be able to monitor it here: Zephyr Scale Status (statuspage.io) or you can contact the Smartbear support team here: SmartBear Support
Please contact Atlassian support (support.atlassian.com). There can be many things that can cause that.
Regards,
Seba
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