Hello @Jeoung
Thank you for reaching out.
When an issue appears with a line crossed out like that, it means that the resolution field of the issue was set with a valid value.
In your case, since the issue is still open (In progress), I can confirm that the resolution was wrongly set before the issue was concluded, meaning you have a misconfiguration in your Jira application. Allow me to explain it further:
The resolution field is an important feature in Jira, which define in Jira system when an issue is completely "resolved". It works in a "boolean way": If there are any values in the resolution field, the issue is considered resolved, so you must keep this field empty while your issue has not reached its final status.
Additionally, since the resolution field is a required field, you must add it only in the final screen of your workflows, which means the one that leads to the "Done/closed" status.
Not obeying the settings above, will cause your issues to be crossed out, not appear in some system filters and be considered "Done" in Jira reports.
That being said, it leads us to two problems:
1 - Your workflow screens are added with the resolution field before it reaches its final status, so you must remove that and keep using only in the final transition of the workflow to avoid new issues from being wrongly set with the resolution field.
2 - You must fix the current issues that are open but configured with a valid resolution
You can check the documentation below to know how you can fix the mentioned problems and other best practices to use the resolution field:
- Best practices on using the "Resolution" field
Let us know if you have any questions.
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