I am the admin on my account but can't install an add on

[Franci Kursh]

For some reason when I go look at the account information it says that noreply@atlassian.com is the system admin, but I am set up as the administrator.

When I try to install an add on I am not getting the link that allows me to install it.

[Franci Kursh · Accepted solution]

Actually, here it says you can:

https://confluence.atlassian.com/pages/viewpage.action?pageId=315326753&from=PQIYDw

I am trying to add a free trial for a commercial add on.

[Bhushan Nagaraj]

It states:

Atlassian OnDemand comes with a set of bundled add-ons for applications in OnDemand. Unlike on-premises Atlassian applications, you cannot install add-ons to an OnDemand instance. However, you can extend your OnDemand Atlassian application by enabling or disabling bundled add-ons.

[Franci Kursh]

Yep, thanks for your help.

[Bhushan Nagaraj]

Hi Franci,

You cannot install new add-ons nor remove existing add-ons on JIRA OnDemand. Refer

https://confluence.atlassian.com/display/AOD/Managing+JIRA%27s+Add-ons

and

https://confluence.atlassian.com/pages/viewpage.action?pageId=315326753&from=PQIYDw

[Franci Kursh]

I am using the OnDeman version. I can't make myself a system admin.

[Ramiro Pointis]

Franci, then that's the problem. With OD version you can't install add ons.

[Bhushan Nagaraj]

Assuming you are using the Download version and not OnDemand

[Ramiro Pointis]

Hi Franci, have you tried changing the account information? Are you trying to install an add on from the JIRA UI?

[Bhushan Nagaraj]

Hi Franci,

There are two levels of JIRA administrators.

JIRA System administrators

JIRA Administrators

Make sure you have System Administrator rights