I am unable to access my board on jira

[David King]

I am not able to acess my board on my free jira account. 

https://gospellawn.atlassian.net

It give me the error message below. Please, help.

Page unavailable

Your Atlassian Cloud site is currently unavailable.

Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

Atlassian Status   Contact Support

Request ID: 35e5e20004f5496dac3e48e99c7db6dd

[Stephen Sifers]

@David King 

Thanks for coming to our Community to figure out what's happened to your projects. I can see you've recently created your site. With that said, you have a site that was previously cancelled around March 2024. There was an email sent with a message similar to:

Your site has been deactivated due to an extended period of not being used. You will no longer be able to access this product, and any data associated with this product will be permanently deleted soon. This does not affect any other products that you are actively using.

With this said, if you're looking for projects that existed on your site from 2024, I regret to inform you that the site was deleted along with any projects/data. This is covered within Track storage and move data across apps | Data retention period 

If this is not related to the site from 2024 and you've created new projects that are not visible please let me know.

-Stephen Sifers

[David Nickell]

I hate to over simplify, but it sounds like you are not logged in or you are using an invalid link.  (I just click on your URL and I got the "you don't have access", not the "your site is down message").

I sse your URL is actually this:

https://gospellawn.atlassian.net/jira/software/projects/GLP/boards/2

Try this in a browser (or ask someone else on your team to)r:

https://gospellawn.atlassian.net/rest/agile/1.0/board  to get a list of all boards

and/or

https://gospellawn.atlassian.net/rest/agile/1.0/board/2  to get that specific board

You will get a page not availbale or some other similar message if you are not logged in.

Good luck

[David King]

Thanks for the feedback.

I have logged in and tried as well. Still does not find the project.

[Trudy Claspill]

Hello @David King 

Welcome to the Atlassian community.

I have flagged your post to raise it to the attention of Atlassian Team members.

[David King]

Thanks a lot.