I can't download Zip file attachment from JIRA ticket?

[Mutha, Poonam]

I am not able to download Zip file from JIRA ticket. Even when I click on 'Download all' option, it gives me error for the same ticket. See below:

Am I missing some permission on my profile?

[Bill Sheboy]

Hi @Mutha, Poonam 

That appears to be related to "Enable ZIP support" being disabled, which seems to give an incorrect error message: https://jira.atlassian.com/browse/JRACLOUD-80321

Please check with your Jira site admin to learn if the setting is disabled:

https://support.atlassian.com/jira-cloud-administration/docs/configure-file-attachments/#Edit-attachment-settings

Kind regards,
Bill

[Mutha, Poonam]

The issue is observed with only Zip file in different browser (tried Chrome, Edge). Incognito mode login is throwing error due to company policy. Tried on company laptop. No other device available.

Size of Zip file is 13 Kb. 

[Ste Wright]

Hi @Mutha, Poonam 

Does this happen for all issues with attachments, or just this one issue?

---

I would try some simple things first - can you try...

• Different issue(s)?
• Different browser(s)?
• Different device(s)?
• Incognito Mode?

...and see if this works?

---

Are the sizes of the attachments >1GB? If yes, it also could be this bug - JRACLOUD-80398 

Ste

[Mutha, Poonam]

The issue is observed with only Zip file in different browser (tried Chrome, Edge). Incognito mode login is throwing error due to company policy. Tried on company laptop. No other device available.

Size of Zip file is 13 Kb. 

[Ste Wright]

Hi @Mutha, Poonam 

Does it happen on other issues with zip files? Or just this one?

Ste

[Mutha, Poonam]

It happens with other issues as well.