I can't find all the tickets in the Jira Work Management project board.

[ahmedsellaouti27]

Hello, 

I can't find several tickets on the Jira Work Management project board, even though they are displayed in the list and use the same workflow.

Thanks

[Trudy Claspill]

Hello @ahmedsellaouti27 

What is the issue type of the missing issues?

What is the status of the missing issues?

Can you provide screen images showing us your board with the column headers, and a screen image of one of the missing issues showing it's issue type and status?

In a Work Management project issues that are "done" are automatically hidden from the board when they have been done for 2 weeks or longer.

Subtasks don't show as separate cards in the board, but rather are collapsed/expandable under their parent issue card.

[John Funk]

Hi Ahmed,

If it is on a Jira Work Management project board, its probably because some issues are using an issue type attached to a different workflow. JWM boards only show one workflow at a time. If you click the ... More button on the top right and then select Workflow, then you can select a different workflow and see if the issues show up. 

[G subramanyam]

Hi @ahmedsellaouti27 welcome to the Atlassian community.

It's definitely frustrating when tickets disappear from your project board! There will be several reasons, like:

1. Double-check the board filter as well Quick filters. Some boards automatically hide issues that haven't been updated in a certain amount of time. Look for settings related to inactivity or aging issues, try updating the missing tickets or adjust the configuration.

2. If your board's columns are not properly mapped to the issue statuses in your workflow, some tickets might appear in the list but not on the board.

3. Some users might not have permission to view certain issues.

4. Connect with your project or organization administrator.