Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

I can't make a back up of my JIRA cLoud

Doha Rouibaa August 27, 2020

 

Hello,

I can't make a back up to server  of my JIRA cLoud , even though I have deleted all my next-gen Project and made 0 back up server since I have started using Cloud Jira .

 

Can you please help me ? 

Thank you in Advance.

1 answer

0 votes
Patricia Francezi
Community Champion
August 27, 2020

The cloud backup has export purposes, that is why you can see it running or generating backup files. 

Have a look on this

https://confluence.atlassian.com/adminjiracloud/exporting-issues-776636787.html

It may be due to we already have an data backup provided by Atlassian, using their infrastructure, so delegating the backup itself. 

Export backups are recommended when you plan to do a big change in some aspect in your instance, as an example, if you delete a project you can not recover it. 

Doha Rouibaa August 28, 2020

Hello @Patricia Francezi 

Thank you for your answer , Yes I am actually planning for a big change whiche is import JIRA Cloud to my Jira Server, and I used the instructions from the shared link.

But unfortunatly when I arrive to the step 

  1. Under Backup for server, select Create backup for server.

The button Create Backup for server is not activated, I have searched in the internet , I have found that only the nex-gen project / or if we generated the buckup recently that block from generating the back-up :( .

Thank you in advance for your help

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events