Hello,
I can't make a back up to server of my JIRA cLoud , even though I have deleted all my next-gen Project and made 0 back up server since I have started using Cloud Jira .
Can you please help me ?
Thank you in Advance.
The cloud backup has export purposes, that is why you can see it running or generating backup files.
Have a look on this
https://confluence.atlassian.com/adminjiracloud/exporting-issues-776636787.html
It may be due to we already have an data backup provided by Atlassian, using their infrastructure, so delegating the backup itself.
Export backups are recommended when you plan to do a big change in some aspect in your instance, as an example, if you delete a project you can not recover it.
Hello @Patricia Francezi
Thank you for your answer , Yes I am actually planning for a big change whiche is import JIRA Cloud to my Jira Server, and I used the instructions from the shared link.
But unfortunatly when I arrive to the step
The button Create Backup for server is not activated, I have searched in the internet , I have found that only the nex-gen project / or if we generated the buckup recently that block from generating the back-up :( .
Thank you in advance for your help
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