I can't search assignee history by either full name or user name. Is this a bug in Jira or my configuration?

[CEDRIC ZABEL]

I have Jira 4.4.4 and Jira 5.0.2 instances, both hooked up to LDAP. I’m trying to find issues where the assignee was a certain person but has now changed. For the sake of example, let’s call this user John Smith.

I’m using LDAP, so the full name looks like “Smith, John” and the username looks like “jsmith”.

Both of these queries work:

assignee = "Smith, John"

and

assignee = jsmith

But if I try

assignee was jsmith

I get the error

The value 'jsmith' does not exist for the field 'assignee'.

And if I try

assignee was "Smith, John"

I get no results!

The same things happen with “changed from” instead of “was”.

I thought it might be the comma messing things up, but the same things happen when I use the pair “Jira Admin” and “admin”.

I found two similar bugs in the database: https://jira.atlassian.com/browse/JRA-26953 and https://jira.atlassian.com/browse/JRA-27717 , but they don’t mention anything about the username not existing error. Also, it’s disturbing that there’s been zero activity on those bugs.

[CEDRIC ZABEL · Accepted solution]

Thanks to Jobin Kuruvilla. I originally filed a bug at https://jira.atlassian.com/browse/JRA-28091 , but based on his answer, I filed a support request as well.

[Jobin Kuruvilla [Adaptavist]]

You might want to raise a support case with Atlassian because that should have worked fine.

[CEDRIC ZABEL]

Thanks for your answer! I decided to take your advice.