I can't @someone in the JIRA comment

Example Link:

3 answers

0 votes

Have you verified that the individuals you are trying to mention have access permissions to the project, either as an agent or collaborator.

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Yes， all of them have access permissions to the project. I even can not @the person who comment in the same ticket just now .

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0 votes

Hi,Funk. It's a Website in https://jira.elektrobit.com and it belongs to Service Desk.

i can't @anyone . you can see the below picture:

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0 votes

Hi Geng - Welcome to the Atlassian Community!

Can you give us a few more details? Are you using Server or Cloud?

What type of project is it - Service Desk, Next-gen, Classic, Business?

Are you not able to @ anyone? Or just certain people?

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