I cannot create a ticket

[Elisabeth Sommer]

I cannot save my ticket though all requested information are added.

[Elisabeth Sommer]

1. Are the other users able to create the issues? No, it works with them.
2. Are you able to create issues in a different issue type for the same project? It is the first time that I have to create a ticket   https://jira.auto.continental.cloud/secure/RapidBoard.jspa?rapidView=11692&projectKey=VCHCH
3. Do you see any error messages at the start/end or in between fields? No, it only says all fields with asteriks need to be filled, but this is the case, I added everything.
4. Have you tried in a different browser? Yes, same result, it does not work.
5. Are you able to create issues in a different project? No. I only have the homologation project site.
6. Are you the site admin of your jira instance? No. 

[Prachi Bolar]

Hi Elisabeth,

Welcome to the community :) 

I understand you are trying to create a ticket in your jira project and are unable to save it. 

Could you please let us know what is the error you get or provide me the screenshot 

Thank You,

Prachi

[Fazila Ashraf]

Hi @Elisabeth Sommer 

Welcome to community!

What is the error that prevents you?

[Elisabeth Sommer]

I can raise a ticket but when I have filled in all requested information, I cannot save it.

[Fazila Ashraf]

Do you mean 'create button' is greyed out? 

[Elisabeth Sommer]

No, the "create" button is blue. All information are added but when I press "create" nothing goes on.

[Fazila Ashraf]

1. Are the other users able to create the issues?
2. Are you able to create issues in a different issue type for the same project?
3. Are you able to create issues in a different project?
4. Are you the site admin of your jira instance?
5. Do you see any error messages at the start/end or in between fields?
6. Have you tried in a different browser?

[Elisabeth Sommer]

1. Are the other users able to create the issues? Yes, they can.
2. Are you able to create issues in a different issue type for the same project? I only have this homologation board to create issues.
3. Are you able to create issues in a different project? I only have this board
4. Are you the site admin of your jira instance? No.
5. Do you see any error messages at the start/end or in between fields? No, it only show "all lines with asteriks need to be filled", but they are filled. I included every information.
6. Have you tried in a different browser? Yes, but without success.

[Fazila Ashraf]

@Elisabeth Sommer , if this is affecting only you and not other users for the same issue type form with the exact same fields and not working in other browsers as well, i would recommend to check with your site admins to see whether they have any special customisations/scripts that is blocking your create operation.