I cannot receive notification anymore since my account was cut last year

[Fabrice LUNEAU]

Hi

I've been a Jira user till i left my company last year.  Now i come back in the same company since 1rst of february 2020.  My Jira account has been removed  and i'm using Jira.  Ok for using and it's possible for me to see notifications on tickets when i'm on Jira but it's impossible to get notifications by mail.  My mail adress is the same adress now  as last year.

I tried to change my adress mail to another one and it's OK and then i turned back to my job adress  but it's KO.

Is someone knows aboiut that ?

Thanks

[Cristian Ionescu · Accepted solution]

Hi Fabrice,

Contact you admin and ask him to take a look on your account.

[Fabrice LUNEAU]

Hi Cristian

Yes we've already check it but it's KO

I think we will have to contact Jira support

thanks