I cannot receive the email for exporting users

[Rhea Angela Lorico]

I need to export the user list, but I haven't received the email. I've tried multiple times, but I still haven't received it.

[Prachi Bolar]

Hello,

Welcome to community :) 

This generally happens if your email ID is suppressed or your admins have blocked email from @id.atlassian.com.

We receive the export users email from @id.atlassian.com

Could you check with your admin team if anything is blocked or check your junk or spam folder if the emaiil has gone there

Thank You,

Prachi

[Dilip]

Hi @Rhea Angela Lorico 

Follow the steps here to Unsuppress mails from jira and try again.

https://community.atlassian.com/forums/Jira-articles/Unsuppress-invitation-emails-with-one-click/ba-p/2230952

[arielei]

Hey @Rhea Angela Lorico 

Here's a breakdown of potential causes and solutions:

1. Outgoing Mail is Disabled:

• Verify: Go to Jira's System settings (Cog icon > System) and check the Outgoing Mail settings to ensure they are enabled.
• Action: If disabled, enable it and test by sending a test email. 

2. SMTP Server Issues:

• Verify:

  Ensure the SMTP server settings (host, port, username, password) are correctly configured in Jira's system settings.
• Action:

  If the settings are incorrect, update them with your email provider's details and test again. 

3. Email Provider Blocking:

• Verify:

  Check with your email administrator or IT team to see if emails from Atlassian are being blocked or filtered.
• Action:

  If blocked, you may need to whitelist Atlassian's email domain or IP addresses. 

4. Spam Filters:

• Verify: Check your spam or junk folder for the missing email.
• Action: If found in spam, mark it as "not spam" and add the sender to your safe senders list. 

5. Jira's Internal Settings:

• Verify:

  Check Jira's user management settings for any specific configurations related to exporting users or email notifications.
• Action:

  Ensure that the users you are trying to export are correctly configured and that the export settings are properly set up. 

6. User Not Receiving Notifications:

• Verify: Ensure the user has not disabled email notifications in their personal settings.
• Action: Check the user's notification preferences and ensure they are enabled.