We use JIRA across our entire company. The software team uses it 'traditionally' for running Sprints, and our production, operations, fulfilment, and support teams use it for general tasking and project management. We have 10-20 projects at any one time.
We would like to create and apply two sets of Dropdown fields which are available across all of our Next-Gen projects: Phase and Customer Project Name.
The idea is that when Issues are created, they are assigned their appropriate Phase, and appropriate Customer Project Name. The person who works on the issue tracks time on that task. This allows us to run reports in order to tell how much time is spent during the progression of a Customer Project Name from phase to phase.
The 'Customer Project Name' list obviously grows over time, so we need to grow the dropdown list items - ideally from one place!
This seemed like a perfect job for global Custom Fields in classic projects, but I haven't figured out a good way to accomplish this goal in Next Gen projects.
Do any of you wise folks have any ideas??
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