I have made some fields as non mandatory. still they are showing as required while creating issue.

[shivani shirguppi]

I have made some fields as non mandatory. still they are showing as required while creating issue.

what is the cause? please help

[Lars Barthel]

Hi @shivani shirguppi 

To modify the behavior of fields in Jira, you need to modify the field configurations that those fields have been defined in.

Select > Issues.

Under FIELDS, select Field Configurations to view all your field configurations.

Locate the field configuration of interest and click the Configure link to open the View Field Configuration page, which lists all system and custom fields in your Jira installation for that field configuration.

In the Actions  column, you can perform the following action:

Required/Optional — set a field to be required (so that whenever a field is edited it must be given a value) or optional.

Best,

Lars

[Rilwan Ahmed]

Hi @shivani shirguppi ,

Where have you made fields as non mandatory ? 

Check if the fields are marked as required in field configuration 
i.e. Go to Project settings --> Fields.
Expand the field configuration in required Issue type and see if column "Required" as 'Yes" for any fields.
If so, then go to Admin settings --> Issues -->Field configuration. Search for the field configuration used in the project and make the field as Optional