I'm trying to create a board for the support department using JQL

[Kristoffer Fylling]

Hello!

We are using Jira cloud (classic project) and now i'm trying to make 

a board that shows tasks the dev team does for the support department so they can 

keep track of the work and know the status of the tasks. 

I try to do this by creating JQL filters that show only the stories and subtasks that relate to their work. I have tried different things i found googling around but no success yet 

Any help would be appreciated 

[Ollie Guan]

Hi @Kristoffer Fylling ,

I am not sure if I understand what you mean. If you want to find out the tasks assigned to a group, you can try the following JQL:

assignee in membersOf("")

https://confluence.atlassian.com/jiracorecloud/advanced-searching-fields-reference-765593716.html

[Kristoffer Fylling]

Let me try to explain myself better. 

We are a development team that does some technical tasks that the support team needs done for their work. I want the support team to be able to look up the status of these tasks so they know what's done/in production etc. 

My idea was that i could filter the epics that contain the relevant work and have a separate board the support team could use to view these. 

[Pete Singleton]

Can you post the JQL that you are trying to use?  How are you determining if a task is for the support department?

[Kristoffer Fylling]

I tried to use this: "Epic Link" = PROJ-1 OR "Epic Link" = PROJ-2

This does not show subtasks. Google told me it won't be possible to solve it this way. 

- 

We have 2 epics that only contain stories/subtasks that relate to the support dep,

I want them to have a board of their own only displaying status of tasks they are interested in.  

[Pete Singleton]

Do you have the ScriptRunner plugin? If so you can use some extended JQL functions, such as

subtasksOf(Subquery) 

[Kristoffer Fylling]

No, I don't have the ScriptRunner plugin. Was hoping this would be an easy task 

[Pete Singleton]

Unfortunately it's not possible with the standard JQL to show both Stories and Sub-tasks of an Epic.  Your JQL above is fine to show the child issues of an Epic, but only at the one level.

[Pete Singleton]

You could configure a Kanban Board to show all your project issues, which would show Stories and Sub-tasks, and then configure the board to have Swimlanes based on Epics, this way you could clearly see the Epics you are interested in by collapsing the others.