I need a particular user to only see the tickets with a specific custom field

[Liza Ramirez Silva]

I need a particular user to only be able to view, edit, and comment on tickets with a particular custom field. The custom field is client.

I need the user to only see, edit and comment the tickets whose client is X client.

This takes place in Jira Service Desk.

Can this be done in Jira?

[Mikael Sandberg]

Hi @Liza Ramirez Silva,

Welcome to Atlassian Community!

You can accomplish this using issue security and automation. The automation would change the issue security when the custom field is changed. Have a look at Configure issue security schemes for more information.