I need support for below scenario

[venkatesh reddy]

Case 1 : Provide a highly scalable solution along with effort estimates such that any accounts can be added or deleted or modified with minimal changes for the below scenario.

1. jira team works with 4 customer accounts and 4 vendor accounts.
2. Each account can have 2 or more users. I shall add/modify these
accounts at any point.
3. User 1 from customer 1 raises an issue and it can't be seen on any
other customer accounts apart from customer 1.
4. One of the jira team members has assigned this one of a user in
Vendor 1.
5. This ticket shall not be visible to other vendor accounts.
6. At any point, the ticket can be reassigned to another user in
different vendor group.
7. jira team members shall always see the tickets irrespective of
which vendor the ticket is assigned to.

[Andy Heinzer · Accepted solution]

Hi Venkatesh,

I understand that you are using Jira Server and have the need to keep some of your customers issues at a privacy level such that not all other users can see these. 

A lot of the aspects that you are looking to do here are made much easier when using Jira Service Desk.  I suggest Jira Service Desk because natively has this default customer to agent roles that users can fit into.  Customer requests by default are only visible to themselves, and licensed Jira users. 

Note that there is a different licensing of users in Jira Service Desk.  There is more info in the pricing in https://www.atlassian.com/software/jira/service-desk/pricing?tab=self-managed-new

The benefit of this licensing though is that you can have an unlimited number of unlicensed customers.  So you really only pay for the number of agents, or your support team that manages these customer requests. These customers don't have access to the main Jira site, just the customer portal.  But they can create requests there that licensed Jira users can interact with.  Only users in the Agent role can respond to customers, but other licensed users like Jira Core or Jira Software users on the same system can see, edit, and internally comment on these issues as need be. 

This may not be the only solution here, but from reviewing your requirements, I think that Jira Service Desk could really help make this easier to achieve.

Andy