I need to copy few fields from an issue to another issue in another project. How to do it?

[Vinay Sharma]

I need to copy a few fields from an issue to another issue in another project. How to do it?Can it be done via Jira Automation? Pls. suggest.

[John Funk]

Hi Vinay,

When automation creates the tickets in Project 2 and project 3, are they linked to the ticket in project 1? If so, how is that done? If not, can they be? 

[Fabian Lim]

Hi @Vinay Sharma

Yes this is possible, but the tricky part will be able to figure out which ticket to update. Also, what is the trigger?

You may have to branch to a linked issue and then copy from the custom field from the trigger issue.

If you provide more details, the community can suggest some options.

Cheers

[Vinay Sharma]

Thanks @Fabian Lim 

Here is the scenario;

Project-1 needs training participants details from Project-2 and Project-3. 

An automation rule already created to create tickets in project-2 and project-3 respectively requesting data for "no. of participants" in a training from each project

Based on the above request, project-2 and project-3, update the data of "training participants" in their respective tickets in project-2 & project-3

Now, the participants data from project-2 and project-3 needs to be copied in project-1 ticket, which requested the participants data (Here in I need inputs. Can it be done via Jira Automation and how?)

[Fabian Lim]

Yes it's possible, you will need global automation permissions. This is what I would propose, you may have to play with the details.

Trigger: when field changes on the participant custom field 

Condition: check that is either project 2 or 3

Action: create variable and put the custom field above

Branch: to the parent ticket via the linked relationship you set in the creation of ticket

Action: edit se custom field with the variable created above.

Good luck