I need to receive work demand through the form without necessarily adding a use license for whoever

[Amaury Pedro]

I need to receive work demand through the form without necessarily adding a use license for whoever is generating the demand. How I do it.
I generated a form and whoever accesses the link of this form that I sent is asked to register in Jira Atlassian.
In Jira I got the information that when granting access to users, they count towards their product subscription, does this mean a new license?

[Ariel]

Hi Amaury! I hope everything is going well :)

Thank you for reaching out to us! Based on your description, it sounds like you need to receive work demand through a form without necessarily adding a use license for whoever is generating the demand.

In this case, it may be useful for you to configure Jira Service Management. Jira Service Management is a powerful tool that allows you to manage and track requests, incidents, problems, and changes. With Jira Service Management, you can receive requests from customers without consuming any license paid seats.

Regarding your concern about granting access to users, I would like to clarify that when customers raise tickets through the Jira Service Management customer portal, they do not require a user license. Only your team members who manage these tickets need to have a Jira Service Management license. I hope this information is helpful to you.

If you have any further questions or concerns, please do not hesitate to reach out to us.

Best regards,

Ariel