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I need to use already removed user Email ID to associate other user ?

Ravikiran February 18, 2021

While changing my email ID to my existing user in jira, in this process by mistake I created a new user with that mail id and tried to remove this new user with help of admin and now I tried to change the email id with my existing user It's not working Please let me know the workaround for this. 

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John Funk
Community Champion
February 18, 2021

Hi @Ravikiran  - Welcome to the Atlassian Community!

You need to fully delete the user first. Then should be able to re-use that email address. 

Ravikiran February 18, 2021

@John, Thanks for your response, We removed the user from the User management section --> searched the user --> select the user ---> click three dots option and click remove user option but still, that associated mail id is not acceptable for other user, 

May I know the process of full deletion in Jira, please provide quick workaround fo this    

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John Funk
Community Champion
February 19, 2021

Do you have a menu option for Directory at the top of the User Management page?

If so, click on that and then search for the user. 

Then click on the 3 dots menu and you should be able to do a Delete there

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Ravikiran February 18, 2021

Waiting for reply, Please provide solution ASAP

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