I've lost the arm account, how can I update my billing information?

[Luiz Gruber]

Unfortunately our Tech Lead has been disconnect from our company, and he had the aim login and password. Everything is under this login. How can I update the bilíngue information?

[Ste Wright]

Hi @Luiz Gruber 

Recommended instructions for this scenario can be found here: https://confluence.atlassian.com/confeval/other-atlassian-evaluator-resources/my-admin-left-the-company-how-do-i-gain-admin-access-to-atlassian-cloud-applications

If these do not work, contacting Atlassian Support is the next best step - you can do this from here: https://support.atlassian.com/contact/

I will also try to escalate your question to Atlassian at the same time - so they become aware of this direct question thread :)

Ste

[Andy Heinzer]

Hi @Luiz Gruber 

The site-admin/billing contact has an email address of projeto@p****.*** 

I have redacted that email address since this is a public forum.  But the domain is the same as yours.  In cases like this, I would recommend that you work with your email admin in order to temporarily reactivate that email account.  If you can gain access to that email account, you could then do a password reset using https://id.atlassian.com/login/resetpassword

By following those steps, you could then gain access to that account in order to update the billing details.

[Luiz Gruber]

You have to give us a path to solve this situation, when a company loses a ADM login ACCOUNT.

[Sushant Verma]

Hi @Luiz Gruber 

Welcome to the community!

You can contact : https://www.atlassian.com/company/contact

or follow below documents:

https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-atlassian-access/

https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/

Regards,
Sushant Verma

[Luiz Gruber]

We do not have the ADM MANAGER login anymore. Our developer, has left the company, so we do not have the ADM LOGIN anymore. Without this login we cannot update the billing information. Our JIRA account is susppended. We are in a critical situation.

[Sushant Verma]

@Luiz Gruber You can contact : https://www.atlassian.com/company/contact

Regards,
Sushant Verma

[Luiz Gruber]

JIRA does not allowed to enter with our login adm. 

[Sushant Verma]

@Luiz Gruber  Please follow the steps mentioned by @Ste Wright 

Regards,
Sushant Verma