I want to restore a task that I deleted.

[KOBAYASHI HIROKAZU (JIT TRI)]

I want to restore a task that I deleted.

[Ollie Guan]

Hi @KOBAYASHI HIROKAZU (JIT TRI) ,

Workaround Via third-party apps and API

• use issue-history-for-jira and restore-deleted-issues marketplace add-ons that could help Track and restore deleted issues.

• If you are a premium and Enterprise customer then you can use the Archive Issues API option.

https://jira.atlassian.com/browse/JRACLOUD-36415

[Yuliia_Borivets__SaaSJet_]

Hi @KOBAYASHI HIROKAZU (JIT TRI) 

@Ollie Guan thank you for mentioning Issue History for Jira.

I just want to add that marketplace apps work after installation, not for previously deleted issues. So, it is a good option to prevent losses in the future.

More details here: How does it work?

[Mehmet A _Bloompeak_]

@Ollie Guan Thanks for recommening our restore-deleted-issues app.

@KOBAYASHI HIROKAZU (JIT TRI) 

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try Restore Deleted Issues app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.

After you install this app,

• Both bulk and single issue deletions are logged.
• You can see when and by whom issues are deleted.
• You can recover summary, description, comments except attachments.

Below you can find an article about tracking and restoring deleted issues in Jira.

How to Track and Restore Your Deleted Issues in Jira

If you have any questions, feel free to schedule a demo with us.

Hope it helps.

[Vish Reddy _Revyz_]

Hi @KOBAYASHI HIROKAZU (JIT TRI) 

Unfortunately if you did not have backup of your data you cannot restore your data back.

Moving forward you have a couple of things to consider:

• Limit the no. of users who have delete permission <- This is not a silver bullet, but reduces your risk to data loss
• Take Regular backups
  • Multiple options here
    • Manual backups
    • Script based backups
    • Third party apps for backup automation
• Use a third party app for tracking issue history as many of the vendors have posted on this thread
  • There are some considerations to take into account in going this route:
    • Would you recover back your attachments
    • Would all the data be recovered if there were changes to the configuration of the project in question

Based on your organizations risk tolerance you could pick one or more of the above approaches.

Thanks

Vish

[Daria Kulikova_GitProtect_io]

Hi @KOBAYASHI HIROKAZU (JIT TRI) ,

If you have an admin access maybe it's still possible to restore it from the trash. Otherwise, unfortunately, if you hadn't had a backup, it might be impossible. To backup your Jira you can use third-party tools like GitProtect backup & Disaster Recovery software. In the situation like that you can use granular restore and get your data back fast. Here is a video where you can learn about our granular restore option more: https://www.youtube.com/watch?v=B8Hb2_FQN94

You can find GitProtect on Atlassian Marketplace: https://marketplace.atlassian.com/apps/1228719/gitprotect-io-backups-for-jira-cloud?hosting=cloud&tab=overview 

Hope you will find this answer useful,

Regards,

Daria

[Rilwan Ahmed]

Hi @KOBAYASHI HIROKAZU (JIT TRI) ,

In Jira, when an issue is deleted, it is removed from the database and can no longer be accessed or viewed. Any data associated with the issue, such as comments or attachments, will also be deleted and cannot be recovered.

However, in some instances if any plugins as mentioned by @Ollie Guan was already installed before deleting the ticket, then you can restore them.