If a Story was moved to done, then moved to in progress; however its resolution shows up done?

[Vinay Sharma]

If a Story was moved to done by mistake, then moved to in progress; however its resolution still shows up done. Is there a way to change the resolution from "done" to "unresolved"?

[Alexis Robert]

Hi @Vinay Sharma , 

this might be because the resolution is not properly cleared in the workflow when going from DONE to another status.

You should speak with your Jira administrator and have a look at this documentation : https://confluence.atlassian.com/jirakb/clear-the-resolution-field-when-an-issue-is-reopened-in-jira-server-648381467.html

Let me know if this helps, 

--Alexis