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If assignee isn't available or he is on leave. Ticket will automatically assign to the his proxy.

Ankuskum
Ankuskum
Contributor
January 7, 2019

I need help to implement this scenario.

If assignee isn't available or he is on leave. Ticket will automatically assign to the his proxy.

how to implement this with the help of script-runner or with any JIRA functionality.

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Ivan Tovbin
Ivan Tovbin
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January 7, 2019

How does Jira know that a person is on leave? When do you want this automation to happen?

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Ankuskum
Ankuskum
Contributor
January 7, 2019

Will put some check list after seven days of no reply from user.

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Ankuskum
Ankuskum
Contributor
January 7, 2019

How to use script runner escalation service. Can you share one example for me.

I haven't use this.

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Sreenivasaraju P
Sreenivasaraju P
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January 7, 2019

@Ankuskum,

You can use escalation service of script runner .

 

https://scriptrunner.adaptavist.com/5.0.2/jira/escalation-service.html 

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