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Image previews don't show for me in Chrome

ben_clifford December 19, 2024

Nine times out of 10, image previews time out and never display. On occasion, the image previews show fine. This has been happening for a couple of months.

More details: This doesn't affect other members on my team. I have no issues in Firefox.

This is what it looks like:

2024-12-19 (1).png

2024-12-19 (3).png

-----

Debug info:

 

I get several errors in the console, including the following error (pictured below):

`Access to fetch at 'https://media-cdn.atlassian.com/us-west-1/v1/cdn/file/0acc3f63-4c2d-44f5-b6ff-87567be92802/image?allowAnimated=true&height=0&max-age=2592000&mode=crop&upscale=false&width=640&token=eyJhbGciOiJSUzI1NiIsImtpZCI6ImdlbmVyaWMta2V5cGFpci9kdC1hcGktZmlsZXN0b3JlL2Nkbi1hdXRoLS1haDdtZWFzM2FvbjI5Z2U4In0.eyJzdWIiOiIwZDliNGU0MC00ZjJiLTQ4MDYtYjIzOC1kNDEwYTQ3NzE5ZDUiLCJleHRJZCI6IjBhY2MzZjYzLTRjMmQtNDRmNS1iNmZmLTg3NTY3YmU5MjgwMiIsImludElkIjoiMGFjYzNmNjMtNGMyZC00NGY1LWI2ZmYtODc1NjdiZTkyODAyIiwiaXNvbGF0ZWQiOnRydWU...' (redirected from 'https://api.media.atlassian.com/file/0acc3f63-4c2d-44f5-b6ff-87567be92802/image/cdn?allowAnimated=true&clientId=0d9b4e40-4f2b-4806-b238-d410a47719d5&height=250&max-age=2592000&mode=crop&source=mediaCard&width=312') from origin 'https://aerialsphere.atlassian.net' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: The 'Access-Control-Allow-Origin' header has a value 'https://aerialsphere.atlassian.net' that is not equal to the supplied origin. Have the server send the header with a valid value, or, if an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.`

2024-12-19 (2).png

1 answer

0 votes
Nazarii Sobchuk _Grandia Solutions_
Atlassian Partner
December 19, 2024

Hi @ben_clifford ,

Some Chrome extensions (like ad blockers or privacy tools) can block CORS-related requests. You can try disabling extensions temporarily and see if this helps.

Regards,
Nazar

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