In Jira Software server, can I send different notifications to different groups for the same event?

[Kamil Beer]

Hello,

let's say I am sending a "Issue updated" notification to a list of users. Some of them are internal (they have an internal e-mail address), some of them are external (they have an external mail).
I would like for the internal users to receive a whole notification and for the external users only an issue summary, for example. How can I modify this ? From what I understand, modifying the velocity templates will change the notifications for everyone.

Best regards,
Kamil Beer

[John Funk]

Hi Kamil,

Your best bet would probably be using an add-on like Automation for Jira or ScriptRunner. Then you can send a different notification for the external mail and let the regular notifications just go to internal. When you send the email in the add-on can be based on variety of events/actions. 

I hope that helps!

[Kamil Beer]

Hi John,

thanks - I didn't know you can modify the content of notifications in Scriptrunner. I will look into that.

[John Funk]

It's not actually modifying the existing notification scheme in Jira using ScriptRunner or Automation for Jira - it's creating a new notification (like Send Email) for the second type. 

[Kamil Beer]

I see. So this means that I'll send an extra notification, I can't send a notification and then choose the contents depending on the user.

[John Funk]

Exactly.  :-)

[Kamil Beer]

Thanks John, I haven't found any solution so far. :/ So I am trying Scriptrunner.

[John Funk]

Okay - post back here how it goes so we can get this closed out. :-)