In case of annual subscription, does the subscription get auto renewed on end of subscription period

[Praveen Gupta]

Want to know if subscription is always on auto renew or there is an option to switch it off

[Seon Shakespeare]

Hey @Praveen Gupta 

This info is from https://www.atlassian.com/licensing/cloud FAQs page:

“Atlassian Cloud sites paid monthly will renew automatically with the credit card or PayPal account provided by the Billing Contact on file. 

For existing Annual Cloud sites, Atlassian will send a renewal quote to the Billing Contact on file 60 days prior to the site’s renewal date.”

“If you'd like to cancel your Atlassian Cloud subscription, please have the Billing or Technical Contact on file log into their My.Atlassian account. Once logged in, they will select the subscription in question, which will open a drop-down menu. Select 'Cancel Subscription'. 

This will prevent any future renewals from being processed. Your site will remain accessible until 15 days past the end of your current subscription period, at which point the cancellation will take effect.

The data will be deleted 15 days (for trial sites) or 60 days (for paid subscription sites) after cancellation. Your site data cannot be recovered after it's deleted. 

Please see our Data Storage FAQ for more information.”

Hope this helps!