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Incoming Emails being flagged as Duplicates

Nicole Ritter
Nicole Ritter
Contributor
October 5, 2020

We recently just updated Jira v8.5.8 and now we have incoming emails being flagged as a duplicate. This results in the email being deleted without the ticket being created. 

The email subject line is the same as well as 95% of the email body. The emails are not exact duplicates. 

Is there a setting that we can update so it doesn't try to eliminate duplicate tickets from being created?

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