Incoming Mail Handler Parameters Documention

[Jens Kisters //SeibertSolutions]

Hello,

i have studied the documentation on MailHandlers

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/#Creatingissuesandcommentsfromemail-defaultreporter

But i can't find any info on how to configure the parameters listed under "Custom mail handler options"

It seems like you have to put them in the "Handlerparameter" field, but what are the variable names? And which values correspond to which options?

Some i can copy from the default mail handler:

createusers=false,senderEmail=no-reply@atlassiansolutions.atlassian.net,stripquotes=true,bulk=ignore

but what about the rest?

kind regards

Jens

[Petter Gonçalves]

Hello @Jens Kisters //SeibertSolutions

Thank you for reaching out.

I understand you're trying to set values to the parameters under the section "Custom mail handler options" of the documentation. Is that correct?

By default, the Mail Handler type defines which custom options are available to be selected when configuring the handler, so they appear like the screenshot below:

The only e-mail handler type which provides you with a blank field called "Handler params" where you should set a variable is the type "Cloud mail handler". For that handler type, the values available are always the explicit content and the option variable should be typed with no spaces, following the format below:

handlerparameter=value

P.S: For non-boolean variables, the first letter of the second word must be uppercase (E.g: senderEmail).

In fact, that handler type is a legacy option from previous versions of Jira that does not give you any special settings apart from others. That being said, an easier option would be to use any other email handler types which explicitly give you the fields to be filled in the handler.

Let us know if you have any questions.