Incoming Mail Handler

[Antonio Ardila]

Yesterday, I configured my incoming mail handler to create tickets upon receipt 

Connectivity test passes, with the expected outcome :

However, I do not see the issues in Jira, what am I missing ?

[Jack Brickey]

hmmm, how confident are you that there are not actually created? if you use the following JQL and sort by issue key most recent are they not there? Are you sure you are looking at the same project?

project = xxxx

[Antonio Ardila]

@Jack Brickey yes I am confident , is there anything else that might be occurring ?

I took a bit to respond because i checked different configs, searches, etc. and there is nothing there 

[Jack Brickey]

so skipping past the "test", if you apply everything and send an email what happens? I assume the issue is not created? Does the email make it to the email inbox but not get processed?

[Antonio Ardila]

1. The incoming mails coming into my inbox and get placed into a folder (Good)
2. The folder name (Deadlock) is where the imap is configured to retrieve the emails that are expected to be created (Good) 
3. Targeted emails enter my inbox and get sorted into the folder (Good)
4. After 1 min, the targeted email is deleted (Good)
5. Search for issue with targeted email details (Title & Attachment) (Bad)

My thoughts are that since the email is getting deleted, they must be getting processed, but they do not appear in Jira 

[Jack Brickey]

what if you do the following search right after it is processed?

createdDate >= 2019-06-21 ORDER BY createdDate desc

any new issues should be at the top of the list.

If it truly is not there then what I am wondering is if there are required fields for the project you are trying to create an issue for. If so then email will not satisfy the requirements and creation will fail. if this is the cause then you would need to create a new issue type for the email that would not have any required fields.

[Antonio Ardila]

@Jack Brickey that was it! you are the man !

I changed it to an issue type that had no required fields ... but on that note, if I wanted to accomplish my original goal ;

Can I create an issue that populates with desired fields being populated with the cloud handler ?  Would that work ?

[Jack Brickey]

not sure i'm following. what do you mean by "cloud handler"? You could setup default values for required fields possibly.