Incoming email management

[Alexandre Bélisle]

Hello, I created a new project in Jira using the "General Service Management" template. I'm trying to configure the incoming email management to create tickets from received emails. I have set up my email in the mail server with a Microsoft account. However, in the Incoming Mail Handler section, I'm not sure if I have configured everything correctly. Yes, I have set up email forwarding in Outlook, but I'm still getting a bounce-back message saying that it is unable to send the email to the Jira email.

[Marc - Devoteam]

Hi @Alexandre Bélisle 

Welcome to the community.

Please share detailed config information, like screenshots.

This will help community members to see what and how you have done the setup.

Note: for a JSM project a mail handler is not needed.

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/ 

[Alexandre Bélisle]

[Marc - Devoteam]

Hi @Alexandre Bélisle 

Still my other question, if this is a JSM project, there is no need for a mail handler.

Mail handlers are only fro non JSM projects, to allow user to sent email to create an issue.

[Alexandre Bélisle]

hich one should I take then, as it's for IT support?