Indexing hangs

[Jordan Pflum]

Hi there,

If I may continue this topic about 1 year later......

My organization (including myself) is new to JIRA. Today I attempted to perform a re-index via the "Lock" method in our Production instance. We have had no problems with this before, but today, as soon as the process began, it hung at zero % and, hours later, has not progressed any further. Our JIRA instance is SMALL compared to what you normally see, I am sure, in that a typical, routine Locked-method re-index takes just over 1 minute on average to complete. Obviously the major problem here is that users are completed locked out of the system while the re-index is in progress, seemingly going nowhere.

Is there any recommendation at all on how to proceed with fixing this problem???

I appreciate any advice you may be able to offer!!!!

[Nic Brough -Adaptavist- · Accepted solution]

First, restart it - it's obviously hung. Secondly, look at your log file - what does that say?

[Chip Root]

I am also a 'newbie' to JIRA.  Having inherited an instance in a new job I started recently.  Quick question.  When you say 'restart' do you mean from within a console, by manually restarting a service, or some other method?  Thanks for any guidance as I'm facing the same issue today.

[Nic Brough -Adaptavist-]

You go on to the server and use the JIRA stop and start scripts to halt the whole service. 

[Sijo kurien]

Ours is a huge setup which takes around 14 hrs to index. It is stuck at 99 percentage now. Restart is not feasible with the time frame. What else can we do?

[Nic Brough -Adaptavist-]

Nothing - you'll need to restart if the process has hung.

[Jordan Pflum]

The re-start that Nic suggested worked to correct this....... a full re-index following the re-start was successful.

[Sameera Shaakunthala [inactive]]

I suggest that you post this as a new question.