Ingesting email from a system to create tickets. With advanced fields

[Soren Nielsen]

I need to create a Jira ticket from an email, this is simple enough, but I need to set the FixVersion when this ticket get created.

I have other people using this Jira project and they will select between multiple options when creating the ticket, but all the tickets created by this email handler has to be set to a specific selection, so I can't set the field to a default. It HAS to be set during creation (and the FixVersion is mandatory - so a validation is set in the workflow)

Have anyone set system fields or other fields like this during the ticket creation by email?

[Alexey Matveev]

You need to develop your own plugin, use Power Scripts to develop your own mail handler

https://confluence.cprime.io/display/JJUPIN/Mail+Handler

or use a email management plugin like Email this Issue or JEMH.