Insight error starting

[Элина Липец]

Good day!

Help, please, the Insight plugin does not start.
Reinstalling doesn't help.
Error in the log

2021-03-26 09:45:47,184+0300 InsightLauncherThread WARN Lipets-EI 585x10325x2 nloadw 10.4.115.211 /rest/plugins/1.0/com.riadalabs.jira.plugins.insight-key [i.r.i.index.model.InsightPersistedIndexManager] Insight cache will be restored from file for ObjectTicketConnection
2021-03-26 09:45:47,184+0300 InsightLauncherThread ERROR Lipets-EI 585x10325x2 nloadw 10.4.115.211 /rest/plugins/1.0/com.riadalabs.jira.plugins.insight-key [i.r.i.index.model.InsightPersistedIndexManager] Unable to read objects from file D:\Atlassian\Application Data\JiraTest\caches\insight_indexes\objectConnection
java.io.EOFException: Stream ended prematurely
at net.jpountz.lz4.LZ4BlockInputStream.readFully(LZ4BlockInputStream.java:218)
at net.jpountz.lz4.LZ4BlockInputStream.refill(LZ4BlockInputStream.java:150)
at net.jpountz.lz4.LZ4BlockInputStream.read(LZ4BlockInputStream.java:117)
at java.io.ObjectInputStream$PeekInputStream.read(ObjectInputStream.java:2663)
at java.io.ObjectInputStream$PeekInputStream.readFully(ObjectInputStream.java:2679)
at java.io.ObjectInputStream$BlockDataInputStream.readShort(ObjectInputStream.java:3156)
at java.io.ObjectInputStream.readStreamHeader(ObjectInputStream.java:862)
at java.io.ObjectInputStream.<init>(ObjectInputStream.java:358)
at io.riada.insight.index.model.InsightPersistedIndexManager.restoreCacheFromDisk(InsightPersistedIndexManager.java:104)
at io.riada.insight.index.model.InsightIndexBase.restoreCacheFromDisk(InsightIndexBase.java:156)
at io.riada.insight.index.model.ObjectTicketConnectionIndexImpl.restoreCacheFromDisk(ObjectTicketConnectionIndexImpl.java:140)
at com.riadalabs.jira.plugins.insight.services.core.InsightIndexServiceImpl.restoreCacheFromDisk(InsightIndexServiceImpl.java:540)
at com.riadalabs.jira.plugins.insight.services.launcher.InsightLauncher.restoreInsightCache(InsightLauncher.java:475)
at com.riadalabs.jira.plugins.insight.services.launcher.InsightLauncher.initialInsightIndex(InsightLauncher.java:321)
at com.riadalabs.jira.plugins.insight.services.launcher.InsightLauncher.lambda$onLifecycleEvent$0(InsightLauncher.java:300)
at com.atlassian.sal.core.executor.ThreadLocalDelegateRunnable.run(ThreadLocalDelegateRunnable.java:34)
at java.lang.Thread.run(Thread.java:748)

[Javier Moreno]

Hi @Элина Липец 

did you manage to fix the issue?

Regards,

[Javier Moreno]

My problem was that I manually installed Insight after installing Jira Service Management, which already comes with Insight installed.

Uninstalling Jira Service Management and installing it again solved the my issue.