Integrate Jira Service Management (Cloud) into Jira Software (Server) v8.20.8

[Metheavy]

Hi  

   We bought the Jira Service Management Cloud (academic) standard.  We want to integrate it into our Jira Software v8.20.8 (running on a VM server).  Can someone show me the documentation to do it properly?

I also installed Jira Service Management 4.20.8 (without licence).  I'm not sure if it's the cloud version or not.  Thank you!

Metheavy

[Syed Majid Hassan -Exalate-]

hi @Metheavy ,

This is Majid @ Exalate. 

Can you please elaborate on what exactly are you looking to integrate between JSM and Jira Software? Is it issues or config etc.? I believe you will need a third party integration solution to fully synchronize the two Jiras. I would urge you to look at Exalate where you will be able to create customize each and every aspect of the integration. 

Please feel free to book a customized demo if you would like to see the product in action. 

Thanks

Majid

Thanks
Majid

[Robert Wen_Cprime_]

Hello @Metheavy 

Just so I understand:

You know that your JSM Cloud license means you have a JSM site where the URL is "https://<sitename>.atlassian.net".  You want to connect the cloud site with your on-prem Jira server?

If so, You want to look at setting up application links

https://support.atlassian.com/jira-cloud-administration/docs/use-applinks-to-link-to-atlassian-products/

Look in the instructions for tunneled application links

[Diana_Architect_ZigiWave]

@Metheavy hello! Did you manage to resolve the issue? Do you have a particular use case? I see Robert has already shared the link to the documentation. In case you're open to the idea of using a tool (if not using one already), I'd like to propose taking look at ZigiOps. It's a no-code integration solution that can help you establish a bi-directional connection between the two Jira instances, transfer data between them, and sync them. Fully customizable, ZigiOps can be customized to fit various use cases. Feel free to take a look at it and in case you want to know more, we can have a short call.

Regards, Diana (ZigiWave team)