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Is it possible to add an app at the enterprise level?

Glenn McDonald
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July 13, 2023

As an enterprise cloud admin, I need to be able to add (for example) the GitHub for Jira app to all of our Jira Cloud sites (~15).

 

Is there a more efficient way to do this than at an individual site level?

 

Update: going through this process now, with the GitHub for Jira app which requires authentication in order to connect GitHub organisations to Jira instances, and I have just received "This app is making an unusual number of requests to your account" or similar message which is forcing me to re-authenticate :(

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A A Ron Geister [Trundl]
Community Champion
July 13, 2023

@Glenn McDonald 

Welcome to the community I hope you find much learning here.

So at the Enterprise level in my recent learning stated that you can have different sites (unlimited) with different user base. When installing apps it will only count the cost based on the user level for that site.

So for Enterprise add-on from the marketplace those sites are all individual and you will need to install them from each site.

Here is a confluence document that goes over this. I believe this has to do with cost savings for orgs.
https://support.atlassian.com/organization-administration/docs/do-multiple-instances-affect-app-costs-in-enterprise-plans/

Please let me know if this helps you by marking as answered. If you have any other questions please ask.

Glenn McDonald
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 13, 2023

Thanks @A A Ron Geister [Trundl], the document you have linked to is quite well written.

 

In this case, the app in question is free; installing the app once  / having a selective "install to these instances" would save me a fair amount of time. 

 

On a side note, the flipside of the instance based cost approach is that there are going to be scenarios where you'd have an instance of Jira shared between departments of an organisation (higher user count), as well as instances per department (lower user count) and if you need a paid app in each, you'll be multiplying costs rather than achieving cost savings.

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