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Is it possible to attach a fillable pdf to a request once it is created

Antwyne
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April 16, 2025

Looking for a solution to attach a fillable pdf to a jira incident once it is created. 

For example.

A request is created for a new laptop

a pdf(hand receipt of record) in generated or attach from some location to the request so that the agent(property custodian) can fill it out and send it with the ticket to the next agent (technician imaging/issuing laptop) in the flow 

Once laptop is issued agent has customer digitally sign pdf 

signed PDF is archived internally or sent via email to property custodian to archive.

2 answers

0 votes
Curt Holley
Community Champion
April 21, 2025

Hi @Antwyne 

You could add a form at a point in the workflow and a comment for the next agent to fill out using automation.
Then at the end of the workflow you could PDF up the form for archiving...if needed.

To me, this sounds like something that could all be achieved with JSM with a form or two. Including the archiving....as in leave all the data within the work item, be it within a form or custom fields and it being in a resolved state as good as archives it. Yet it is still searchable, retrievable. 

0 votes
Tinker Fadoua
Community Champion
April 16, 2025

Welcome to the Atlassian Community @Antwyne !

Jira out of the box doesn't offer this option. You will need to use a script that will retrieve the file to attach it to your incident.

Do you use any Marketplace App for scripting?

Best,

Fadoua

 

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