I wanted to have a countdown timer for a given type of issues. These issues have a duration field. The idea is that the timer would start when the issue transitions to a given status, and last the duration set in the "duration" field.
if I understand your requirement correctly, you are basically talking about SLAs (Service Level Agreement). There are a couple of SLA apps on the marketplace which offer this functionality, e.g. Time to SLA.
I haven't tried it myself, but based on what I can see in the marketplace listing, you can define different SLAs and start them when an issue is in a certain status, which is what you described.
hmm, this seems promising but I have to calculate the due date based on the transition date + the duration (in months) set in a custom field. Shall I use groovy for this?
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