Is it possible to have a countdown timer for an issue?

[Vasco Nunes]

I wanted to have a countdown timer for a given type of issues. These issues have a duration field. The idea is that the timer would start when the issue transitions to a given status, and last the duration set in the "duration" field.

Is this doable?

[Matthias Gaiser _K15t_ · Accepted solution]

Hi @Vasco Nunes,

if I understand your requirement correctly, you are basically talking about SLAs (Service Level Agreement). There are a couple of SLA apps on the marketplace which offer this functionality, e.g. Time to SLA.

I haven't tried it myself, but based on what I can see in the marketplace listing, you can define different SLAs and start them when an issue is in a certain status, which is what you described.

Cheers,
Matthias.

[Vasco Nunes]

hmm, this seems promising but I have to calculate the due date based on the transition date + the duration (in months) set in a custom field. Shall I use groovy for this?

[Vasco Nunes]

Ok, I figured this out:I created a custom field within "Time to SLA" for the duration of the task, and added it to the issue screen. works fine!

[ivan_gutschy]

@Vasco Nunes Can you give more details on how you created this field?