Is it possible to have customers (Not JIRA users) without the Service Desk add-on?

[B Morling]

Is it possible to have customers (Not JIRA users) without the Service Desk add-on? There's no other functionality we would benefit from in SD other than the licencing fix of having customers not counted against the licence, similar to how the livening was done previously...

[Peter Van de Voorde · Accepted solution]

Blake,

You could create your customers as inactive users in JIRA (don't give them the JIRA Users Global Permission).

This allows you to still have their email/username on file. And you can even use them as reporters and send out emails to them.

Best regards,

Peter

[MJ]

The customer user type directly relates to the Service Desk add-on. Without the add-on, this type of users can not be used in JIRA.

[B Morling]

I just read the next tick box... "Notify Users"

Notify Users

"If Create Users is set and Notify Users is checked new JIRA users will receive a notification that their account has been created via email."

Thanks again for your help.

[B Morling]

Thanks Peter!

That is exactly what I needed. The last issue I have is the notification when users have been created by the mail handler. These users will never be able to log into the system, I simply want them to get the notifications to stop the service desk staff from having to work out of JIRA as well as a shared mailbox. Is there any way to stop the new user notification being sent to the new users? It's not part of the notification scheme.