Is it possible to include a template in text fields / comments?

[Julia Watson-Clarke]

Hello Community,

Our QA team have asked whether it is possible to use templates in ticket comments / custom text fields in Jira?

They cited being able to do this previously (many years ago at a different organisation, but using Jira) and weren't sure if this functionality got deprecated from native Jira.

They would like to use / insert a 'QA' template on tickets so better capture required information from developers, but also to ensure consistency across projects.

Thanks,

Julia.

[Marc - Devoteam · Accepted solution]

Hi @Julia Watson-Clarke 

You could automation in combination with custom field for this.

Create a multi line text field, set a default value and place this field on the create screen of the work item/issue type.

On the dit and or view screen use the normal description field.

Create an automation that on issue creation copies the value of the custom field to the description field.

[pawarsachin84 · Accepted solution]

Hello @Julia Watson-Clarke ,

Thank you for this question.

You can also try it using Jira automation. You can refer 

Set Default Description Template for Jira Cloud Work Item Types

[Shalini Pradhan]

Hello @Julia Watson-Clarke ,

Good day! Welcome to Atlassian community :)

Currently, Jira Cloud does not natively support predefined templates in comments or custom text fields.

As a workaround:

• You can use Issue Templates Picker - Summary, Description and more or Issue Templates for Jira Cloud  marketplace apps
• You can use Automation. More details here: Set Default Description Template for Jira Cloud Work Item Types 

Thank you!

[Gábor Kronovetter]

Hi Julia.

We are using Script runner for this.