Is it possible to include mail history in issues comments?

[Joseph_Patin]

I would like to add a history of correspondence with clients to public comments on the issue (tasks connected with customer support)

Is there an application for the cloud version?

[Angélica Luz · Accepted solution]

Hi Joseph,

Welcome to Atlassian Community!
It's possible to let the mail history when a customer replies the notification.
Please, go to Jira settings > Products > Email requests > Strip quotes > Don't strip quotes.

Please, give it a try and let us know how it goes.

Regards,
Angélica

[Lars Barthel]

And for all people (like me ;) ) who are working with datacenter the path is:

 JIRA Administration > Applications > JIRA SERVICE MANAGEMENT > Email requests

Cheers!