Is it possible to make my Jira board public for those outside of my organization?

[britney_zhou]

Hi Atlassian community! 

Have a question regarding if there's any way for to make my Jira board public for those outside of my organization to create tickets? I saw there were other articles saying this would be a JSM situation to create those tickets but wondering if there are any workarounds anyone knows about to make a Jira board public to collaborate with those outside of the org. 

Thanks!

[Trudy Claspill]

Hello @britney_zhou 

First, be clear that a "board" is just a method to visual and manipulate issues. The issues themselves exist in Jira Projects. 

To allow people outside of your organization to create issues in a Software or Business project there are a couple of native options:

1. Give those users licensed access to your Jira instance so that they can use it in the same manner as your internal team members. You can limit their access to only the project(s) you want them to see.

2. Enable Public access to the Jira project in which you want to collaborate. Note that would make that project anonymously accessible to anybody on the internet. Your external collaborators would not be logging in to Jira, and no user information about them would be retained in Jira.

3. Use JSM. That option does not provide a board view of the issues for external "customers" to view.

You can alternately look at third party apps for sharing the Jira information externally and securely without giving the external parties direct access to your Jira instance.